Legal Information
Effective Date: January 1, 2025
Please read these terms carefully before using our services
Hot Tubz Service & Repair provides professional hot tub maintenance, cleaning, repair, and custom cover manufacturing services throughout New Jersey, Pennsylvania, Delaware, and Maryland. By scheduling a service, making a purchase, or using our website, you agree to the following terms and conditions.
All service appointments must be scheduled in advance through our website, phone, or email.
Cancellations made within 24 hours of a scheduled appointment may be subject to a $30 cancellation fee.
If a technician arrives on site and is unable to complete service due to customer absence, locked gates, or unsafe conditions, a trip charge may apply.
No refunds will be issued once service has begun.
Biweekly, monthly, quarterly, and yearly maintenance plans renew automatically unless canceled in writing.
Services must be prepaid or billed according to the agreed schedule.
Missed or delayed payments may pause or cancel service.
We source and install OEM and aftermarket parts as available.
Parts and labor are covered by a 30-day limited warranty unless otherwise noted.
Warranty coverage does not include damage caused by misuse, neglect, freezing, or chemical imbalance.
Diagnostic fees are non-refundable once service has been performed.
All spa covers are custom-made to order and are non-refundable once production has begun.
Because covers are custom made, they typically take 8–10 weeks to produce, but that time can vary depending on the time of the year.
Customers are responsible for ensuring measurements and color selections are accurate before order approval.
Shipping times may vary due to seasonal demand and supplier availability.
All estimates, services, and products must be paid for BEFORE any work is performed or any products are ordered. No exceptions will be made unless explicitly stated in writing by an authorized representative of Hot Tubz Service & Repair.
We accept credit cards, debit cards, and approved financing options.
Returned payments or chargebacks may incur additional fees.
Accounts left unpaid may be referred to collections.
SALES AND SERVICES ARE GENERALLY FINAL. CERTAIN REFUNDS ARE ISSUED AT HOT TUBZ'S DISCRETION. WHEN A CREDIT CARD PAYMENT IS REFUNDED OR CANCELLED, A 25% CANCELLATION FEE APPLIES REGARDLESS OF TIMING.
There are no refunds whatsoever on electronic products, including but not limited to: control panels, circuit boards, pumps, heaters, sensors, and any other electronic components.
All electronic product sales are final at the time of purchase.
Services that have already been performed are non-refundable.
If a customer cancels a service paid for by credit card, a 25% cancellation fee applies — regardless of whether the cancellation is requested more than 24 hours, less than 24 hours, or after the scheduled time. The remaining balance is refunded minus the 25% fee.
Cancellations must be made in writing via email or phone.
Refunds are processed once per month and may take 4–6 weeks to process from the date of approval.
Important: By booking a service or purchasing products, you acknowledge and agree to this refund and cancellation policy, including the 25% cancellation fee that applies to credit card cancellations and refunds.
While every precaution is taken, Hot Tubz Service & Repair is not responsible for damages arising from pre-existing spa issues, hidden leaks, or manufacturer defects. Customers agree to maintain proper water chemistry and follow manufacturer guidelines after service completion.
Customer information is collected only to provide service and communication. We do not sell or share personal data. Full details are available in our Privacy Policy.
We may update these Terms of Service at any time to reflect business or legal changes. Updates will be posted on this page with a new effective date. Continued use of our services indicates acceptance of the latest terms.
For questions about these terms or to request documentation, contact us at:
We're here to help clarify any questions you have about our service terms. Contact us anytime — we believe in transparent communication and making sure you're completely comfortable before we begin service.