Your Privacy Matters

Privacy Policy

Effective Date: January 1, 2025

We're committed to protecting your personal information and being transparent about how we use it

1. Introduction

At Hot Tubz Service & Repair, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a service, or interact with our team. By using our site or services, you agree to this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, and billing information provided during scheduling or checkout.

  • Service Details: hot tub brand, model, or location information for scheduling and warranty purposes.

  • Website Data: IP address, browser type, and usage data collected automatically through cookies or analytics tools.

3. How We Use Your Information

Your information is used only to deliver and improve our services. This includes:

  • Scheduling and confirming appointments.

  • Processing payments and providing receipts.

  • Responding to inquiries or customer support requests.

  • Sending maintenance reminders or service updates.

  • Improving our website and marketing performance.

We do not sell, trade, or rent your personal data to any third parties.

4. Cookies & Tracking

Our website may use cookies or analytics tools to understand how visitors use our site and improve performance. You can disable cookies through your browser settings at any time.

5. Data Security

We take your privacy seriously and use appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Third-Party Services

We may use third-party tools (like payment processors, booking platforms, or analytics software) to support our operations. These services only collect, use, and disclose your information as necessary to perform their function and comply with privacy laws.

7. Your Rights

You can request access to your personal information, ask for corrections, or request deletion of your data at any time by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our site or services after changes indicates acceptance of the revised policy.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Your Privacy is Protected

We're committed to keeping your personal information secure and using it only to provide you with excellent service. If you have any concerns or questions about how we handle your data, we're here to help.

We never sell your personal information to third parties