Frequently Asked Questions

Our minimum service charge is $220 for the first hour, which includes travel to your location. This covers our technician's time, expertise, and any basic diagnostics needed to assess your hot tub.

No! This is a common misconception. You do not need to turn off your hot tub before we arrive. Our technicians will handle any necessary power adjustments safely during the service. Keeping your hot tub running actually helps us diagnose issues more effectively.

For warranty-related issues, you'll need to contact your hot tub manufacturer directly. They will handle warranty claims and covered repairs according to your warranty terms. We're happy to provide service for non-warranty items or once your warranty has expired.

It depends on usage! For heavy users, we recommend biweekly maintenance. For moderate use, monthly service works well. Lighter users can opt for quarterly maintenance. At minimum, we recommend a yearly inspection and 2 drain/clean/refills per year to keep your spa in optimal condition.

Yes! We service all major hot tub brands and models. Our certified technicians have experience with a wide range of manufacturers and can handle repairs, maintenance, and installations for virtually any spa system.

Each maintenance visit includes water testing and balancing, filter cleaning or replacement, skimming debris, inspecting jets and pumps, checking all equipment functionality, and adjusting chemical levels. We also provide recommendations for any needed repairs or upgrades.

Routine maintenance typically takes 30-60 minutes. A drain, clean, and refill service takes 2-4 hours depending on your hot tub size. Repairs vary based on the issue but most can be completed in one visit. We'll provide a time estimate when you schedule.

Yes, but please give us at least 24 hours notice. Cancellations made within 24 hours of your scheduled appointment may be subject to a $30 cancellation fee. We understand things come up, so just let us know as soon as possible!

Yes! We understand hot tub emergencies can't wait. Call us at (856) 490-8596 and we'll do our best to get a technician to you as quickly as possible. Our standard minimum service charge applies to emergency calls.

We accept credit cards, debit cards, and approved financing options. Payment is due upon completion of service unless you're enrolled in one of our prepaid maintenance plans.